ABOUT THE UNIT 

This unit is an elective unit for the Certificate IV and Diploma of Library and Information Services. The unit provides the skills and knowledge required to source and obtain information from external and networked sources to meet customer needs. The unit will cover the following areas:

  • Determine specific customer information needs
  • Clarify details of required information resources
  • Communicating progress reports and providing alternative options
  • Determining availability, and sourcing and supplying documents
  • Delivering resources and identifying delivery requirements
  • Copyright considerations
  • Search external and networked sources
  • Locating difficult or obscure material
  • Interlibrary loan requests
  • Obtaining and returning information
  • Monitoring and checking material received

HOW THIS UNIT RELATES TO YOUR LIBRARY AND INFORMATION SERVICES CAREER

This unit applies to individuals working in frontline information services roles in library and information services contexts. They may be working in public, school, medical, law, business, and TAFE or academic libraries. Work relates to information requests that cannot be satisfied from sources within the organisation.

TRANSFERABILITY OF SKILLS AND KNOWLEDGE

The skills and knowledge gained from this unit are applicable more specifically to a library and information services workplace context.

For further information on this unit visit training.gov.au